These Terms & Conditions apply to orders, fittings, purchases, and services provided by Amorn’s Tailors.
Orders and Custom Garments
Most garments made by Amorn’s Tailors are custom-made or altered specifically for each client. Clients are responsible for confirming garment details, fabric choices, style preferences, measurements, and delivery timelines before production begins.
Because custom garments are made to individual measurements and preferences, they cannot usually be returned or refunded unless there is a confirmed defect or error caused by Amorn’s Tailors.
Fittings and Alterations
Fittings are part of the tailoring process. Clients may be asked to attend one or more fittings to achieve the best possible result. Any concerns about fit should be raised during the fitting process or as soon as possible after collection.
Reasonable alterations related to the original agreed garment specifications will be handled by Amorn’s Tailors. Major style changes requested after production has begun may incur additional charges.
Payment
Payment terms, deposits, and balances will be confirmed at the time of order. Garments remain the property of Amorn’s Tailors until payment has been made in full.
Cancellations
Once fabric has been cut or production has started, cancellations may not be eligible for a full refund because the garment is being made specifically for the client.
Delivery and Shipping
If shipping is requested, clients are responsible for providing accurate delivery information. Shipping fees are non-refundable unless otherwise agreed. Amorn’s Tailors is not responsible for delays caused by customs, courier services, incorrect addresses, or circumstances outside our control.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us as soon as possible with your receipt or proof of purchase and photos of the issue. We will review the concern and advise whether repair, alteration, exchange, or refund is appropriate.
Returns and Refunds
Ready-made or non-custom items may be eligible for return, exchange, or refund within 7 days of purchase if they are unused, undamaged, in original condition, and accompanied by proof of purchase.
Custom-made garments are generally not eligible for return or refund unless there is a confirmed defect or production error.
For questions about orders, returns, or these Terms & Conditions, please contact:
Amorn’s Tailors
55 Kata Noi Road, Karon, Phuket 83100
Email: tailor@amorns.com
Phone: +66 81 737 1585